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Workshops
Annual Conference Workshops

Workshop No 1: IT Human Resources Quality

  • How do we assess the quality of our team?
  • Recruiting/promoting process: do we know existing best practices and relevant criteria
  • How to build career paths? What are the offers of initial and continuous trainings?
  • The European e-Competence Framework as a tool or a reference?

 

Workshop No 2: Sourcing quality

  • How do we measure quality of our suppliers?
  • What are the common criteria to all suppliers? What is specific to HW, SW; networks, service providers?
  • How to start a continuous improvement process with our suppliers?
  • How to integrate quality in our selection and contracting processes?
  • Which yardstick: e-SCM?

 

Workshop No 3: Service management quality

  • Both internally or externally provided, are we actually satisfied with the level of quality of our services?
  • What are the components of a high quality IT service and how to manage them?
  • How do we cope with non-quality (incidents, problems)? Are there best practices in the support process ( local support, hot-line, call–handling, escalation..)?                            
  • Does ITIL guaranty expectations fulfillment?

 

Workshop No 4: Projects quality

  • Still a  lot of horror stories in the medias about IT projects..
  • What is the state-of-the-art in IT projects management?
  • How to ensure the right level of quality from initial inception to final release?
  • What are the methods and tools ensuring a bug-free code?
  • Where are the big issues (specifications, design, coding, testing, implementing..) and how to reduce the risks?
  • Is CMMI just enough?

 

Workshop No 5: IT governance quality

  • Are we satisfied with our own governance process?
  • Are some industries/countries more advanced?
  • What could be the personal involvement of the CIO to improve quality of IT governance?
  • Who has good/bad feedback on COBIT?

 

Workshop No 6: IT quality strategy

  • How do we know we provide the RIGHT IT quality? Are we over or under expanding?
  • What are the methods/tools to balance Speed/quality/risks/costs?Do we take into account tangible (metrics) and intangible (users’ satisfaction) criteria?
  • How to periodically review our quality strategy according to fast technological changes (HW and network reliability, maintenance, cloud...)?
  • Is the EFQM framework applicable to IT?